Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

All customers in the EU receive free shipping. For countries outside the EU, there is a €7.00 shipping fee, such as Norway or Switzerland.

Which payment methods are accepted in the Online Shop?

Following Payment Methods are accepted at our online shop:

  • Klarna Sofortüberweisung
  • PayPal
  • Giropay
  • Credit Cards:
    – Visa-Card
    – MasterCard
    – Bank Transfer
  • Google Pay
  • Apple Pay
  • Coupons
How long will delivery take?

The order you have completed will be processed by us – if possible – the following day. The delivery time is 2-7 working days.

How secure is shopping in the Online Shop? Is my data protected?

We assure you that we use your data exclusively for the preparation of the bill and for the dispatch of your order. If you want to know more about us, click here

What exactly happens after ordering?

After we have received your order, we will put together your keychain and engrave the text you have chosen on the leather. After that, your order will be packed and shipped.

Do I receive an invoice for my order?

Yes, while you complete your order, you have to fill out a formular with your data. Ater paying, we will send you your invoice to your E-Mail.

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Um den Status deiner Bestellung zu verfolgen, gib bitte deine Bestellnummer ein und klicke auf „Nachverfolgen“. Die Bestellnummer steht auf dem Bestellbeleg oder in der Bestätigungsmail, die du erhalten haben solltest.